Customer Complaint Expert

Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!

Your Role – Magic happens when you bring great people together!

• Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
• Govern the communication with the customer and ensure they are informed about the progress
• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Act as Issue to Prevention (I2P) process advocate and drive Customer Centricity - for the entity/country.
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
• Update and report the customer issues and actions to be taken
  
  

Qualifications

About You

Education: Bachelor's Degree in degree in Electrical Engineering

Experience: 5-7 years of experience in Technical Project.

Skills requirements:

• Excellent verbal & written communications skills
• Results oriented
• Daring, passionate and team player
• Organized
• Resilient, Engaging & Enthusiastic
• Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), and CRM tool.
• Familiarity with Schneider Electric products and services.
• Familiarity with phone, Internet, e-mail systems and social media
• Able to prioritize and manage multiple tasks and build customer relationships.
• Language: English
  
  

Schedule: Full-time

Req: 008W2N