وصف الوظيفة
Who are we and what we stand for?
When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration – we’re a great place to work and we are continually striving to be the best place to work!
Your Role – Magic happens when you bring great people together!
- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
- Govern the communication with the customer and ensure they are informed about the progress
- Ensure a reliable process is operating to solve customer complaints fast and effectively
- Act as Issue to Prevention (I2P) process advocate and drive Customer Centricity - for the entity/country.
- Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
- Update and report the customer issues and actions to be taken
Qualifications
About You
Education: Bachelor's Degree in degree in Electrical Engineering
Experience: 5-7 years of experience in Technical Project.
Skills requirements:
- Excellent verbal & written communications skills
- Results oriented
- Daring, passionate and team player
- Organized
- Resilient, Engaging & Enthusiastic
- Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), and CRM tool.
- Familiarity with Schneider Electric products and services.
- Familiarity with phone, Internet, e-mail systems and social media
- Able to prioritize and manage multiple tasks and build customer relationships.
- Language: English
Schedule: Full-time
Req: 008W2N