Service Desk Engineer

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables direct market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles:

• We believe that freedom is an inherited right
• We are catalysts
• We defend privacy
• We cater to our customers to an unprecedented degree
  
  
  

As a Financial company, we know our investment priorities. We invest in our people.

Join us in creating a new standard for wealth management:https://exantecareers.com

About The Role

• Be a part of geographically distributed ServiceDesk team
• Act as a first point of contact for company employees located all over the world
• Help to troubleshoot problems with corporate workplace, such as laptops, local networks and Wi-Fi, printers, IP telephony
• Work with cloud services like Google, Slack, Jira, Confluence, BambooHR, Kissflow, 3CX, etc.
• Manage user access rights and permissions
• Create and maintain automations and integrations to simplify the interaction of employees with internal services of the Company
  
  
  

Reporting line: Service Desk Lead

Location: Dubai

Worksite: flexible (remote/onsite)

Responsibilities

• Providing Technical support for employees
• Troubleshooting Windows and MacOS systems
• System administration
• Monitoring security alerts
• Development of automation scripts
• Maintaining Employee Onboarding and Termination processes
• License management
• Corporate equipment maintenance
  
  
  

Requirements

• Upper intermediate English is a must
• Knowledge of operating systems (Windows, MacOS)
• Experience with Google cloud ecosystem, preliminary G-Suite
• Experience with cloud services APIs (Google, slack etc.) is a plus
• Basic experience with local area and Wi-Fi networks
• Experience of programming languages (Python, Java script) is a plus
• Be сustomer-oriented and cool-tempered, ready to fulfill repeating requests and resolve repeating issues
• Good communication skills, ability and willingness to provide service of high quality
  
  
  

Benefits

• Competitive salary & performance-based bonus programs
• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect in the Corporate Events
• Global career opportunities
• Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work