Commercial Assistant

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Commercial Assistant

Based in Egypt, Heliopolis Office and reporting to the Senior Accounts Manager, you will have an opportunity to:

• Interact and Develop professional relations with customers
• Understand / Meet customer expectations
• Coordination at multiple department levels
• Support Senior Accounts manager in commercial activities
  
  

You will interact with customers and Key Account Managers from the development phase to submissions to receipt and release of orders to arrive at the customer warehouse. You are also expected to follow up at several stages of pricing, and production till dispatch and arrival. Follow up with customer care in production sites on commercial invoices and documentation and answer different queries that the customer or Key Account Managers may have.

Main responsibilities include:

Development and Project support:

• Support Sales in the briefing documentation system and follow up with the development team in submissions and their delivery.
• Support sales in price quotations and documentation needed for submissions and invoicing.
• Monitor pending projects
  
  

Pricing, Order processing & A/R support:

• Communicate with customer service colleagues in Givaudan affiliates and factories to secure smooth order processing and after-sales support. Ensure updating orders files and communicating with clients.
• Provide customers/representatives with all kinds of the required information (Legality, prices, lead times, technical, market information)
• Respond promptly to customer inquiries, handle and resolve customer complaints
• Follow up with clients and sales on Accounts receivables and coordinate with credit management.
• Maintain price and price system
  
  

Administrative and Sales support:

• Work with commercial tools and systems
• Assist Manager in all kinds of administrative work (reports, correspondence, customer database maintenance, statistics)
  
  

Your professional profile includes:

• Bachelor's degree in Business or relevant
• Min. 3 years of experience and a maximum of 5
• Preference experience in logistics sales support / Logistics / CRM
• Fluent in English (written and spoken)
• Customer Focus: Sense of good customer service
  
  

Your Benefits :

Medical insurance (Family coverage)

Life insurance

Annual bonus.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.