Oversee the daily operations of the travel agency, including managing staff and resources effectively.
Develop and implement operational policies and procedures to ensure efficiency and compliance with industry standards.
Monitor and evaluate performance metrics to identify areas for improvement and implement corrective actions.
Coordinate with various departments to ensure seamless coordination and collaboration.
Optimize operational processes to enhance customer satisfaction and streamline workflows.
Manage vendor relationships and negotiate contracts to maximize value and minimize costs.
Develop and implement training programs for staff to enhance their skills and knowledge.

Key Result Areas

Improve Operational Efficiency & Team productivity (e.g., number of transactions processed per team member)

Compliance and Regulatory Adherence
o Improve Customer Service and Satisfaction levels
o Implement process improvements resulting in efficiency gains (e.g., reduced turnaround time).
o Generate revenue from operational activities (e.g., upselling services, cross-selling)
o Identify and mitigate operational risks
o Implement New technology solutions to enhance operational capabilities
o Improve the number of strategic partnerships established or maintained through effective operational management

Bachelor's degree in business administration or a related field.
Proven track record of at least 7-9 years in operational management, preferably in the travel industry.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent organizational and time management skills.
Exceptional problem-solving and decision-making abilities.
Proficient in using travel booking systems and software.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and partners.

ملخص الوظيفة

Operations Manager - Travel Agency