customer-focused, and proactive FM Customer Service manager (Real Estate) to oversee our front desk operations .

Greet and welcome clients, visitors, and guests with a warm and professional demeanor.
Manage the front desk area, ensuring it is tidy, organized, and presentable.
Handle incoming calls, emails, and other correspondence, directing them to the appropriate team members.
Schedule and coordinate appointments, meetings, and property viewings.
Maintain and update client records, databases, and files with accurate information through Zoho and I community APP.
Assist in the preparation of reports, presentations, and documents for the front desk team.
Provide general administrative support, including filing, photocopying, and data entry.
Address and resolve client inquiries and issues promptly and efficiently.
Monitor and manage office supplies inventory, placing orders as necessary.
Ensure compliance with company policies, procedures, and security protocols.
Collaborate with the marketing team to support promotional activities and events by fleet management.
Oversee the management of electric and water charging systems, including monitoring usage and billing.
Assist clients with inquiries and issues related to electric and water charging systems.

Requirements

Proven experience as FM Customer Service manager (Real Estate), Front Desk, or in a similar role, preferably within the real estate industry.
Knowledge of electric and water charging systems.
Exceptional interpersonal and communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with real estate software (Zoho and I community)
Excellent customer service skills and a professional appearance.
Ability to handle sensitive and confidential information with discretion.
High school diploma or equivalent; additional education or certification in office management or real estate is a plus.

FM Customer Service Manager