Technical Support Engineer

Overview:

We are seeking a skilled and hands-on Technical Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing high-quality technical support to our employees, ensuring the smooth operation of our IT systems, and maintaining high levels of customer satisfaction. This role requires a proactive problem-solver who can work efficiently in a fast-paced environment and handle a variety of technical issues.

Key Responsibilities:

• Provide first-level support to end-users via phone, email, or in-person.
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripheral devices.
• Resolve network connectivity problems, including LAN, WAN, and VPN connections.
• Assist with the setup, configuration, and maintenance of computer systems and applications.
• Create and maintain technical documentation and user guides.
• Collaborate with the IT team on various projects to improve and upgrade IT systems.
• Assist in the deployment of new technologies and systems across the organization.
• Participate in IT audits and compliance initiatives as required.
  
  

Requirements

Qualifications:

• Bachelor’s degree in information technology or a related field.
• Minimum of 2 years of experience in a technical support role or similar position.
• Strong knowledge of Windows and Mac operating systems.
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with common software applications, including Microsoft Office Suite, email clients, and endpoint security.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
  
  

Benefits

Qualifications:

• Bachelor’s degree in information technology or a related field.
• Minimum of 2 years of experience in a technical support role or similar position.
• Strong knowledge of Windows and Mac operating systems.
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with common software applications, including Microsoft Office Suite, email clients, and endpoint security.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.