Call Center Agent
- Nestlé
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
POSITION SNAPSHOT
Company: Nestlé Business Services
Location: Cairo, Egypt.
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
A Day in the Life
- Responsible for handling Waters Consumers Requests
- Responds to queries about Nestlé Waters HOD services via various communication channels (Calls, WhatsApp Chats, Facebook Leads, Emails) by explaining necessary information.
- Responds to requests by completing transactions and forwarding inquiries.
- Coordinate with the Home and Office Delivery Distribution Team to provide quality service to customers.
- Identify, investigate, and resolve customer complaints.
- Recognize and report patterns in customer calls to the managements.
- Sells extra services by identifying upsell chances and discussing new features.
- Gather all customer information and enter it into the ACW system.
- Bachelor’s degree in business
- 0-1 years of experience in relevant field
- Strong Communication skills
- Strong Sales Skill
- Strong typing skills (Arabic and English)
- Ability to work in a challenging environment
