OPERATIONS SUPERVISOR

Job Accountabilities

JOB DESCRIPTION

• Staff Deployments Support
  
  

Plan and organize the staff requirements to ensure operational needs are met and that all procedures are carried out in accordance with SOPs. Responsible for coordinate in scheduling annul leave plan, liaise with the respective team on all related tasks for better service and value to the client and identify any potential shortfalls staff and find out appropriate solutions for Ad hoc staff requirement. Prepare the daily allotment, work with the Line Manager to allocate the task, and keep precise records of service completion. Assist the Operation team in manpower planning, scheduling etc.

• Customer Service / Vendor Coordination
  
  

Serve as primary point of contact when there are customer issues related to quality, customer service, or accidents and mishaps deployment Locations. In particular, this includes any issues on-site at client facilities. Monitor, control and manage business operations to meet customer expectations and company goals. Coordinating with the vendor/suppliers and making the necessary arrangement for applying their passes. Performing tasks, answering phones, scheduling meetings, invoices etc. Observe cost, monitor processes and control to ensure an effective usage of equipment. Collect and verify the timesheet and ensure timely submission concerned department.

3. Team Coordination / Communication

Communicate effectively with team , Coordinate with operation team and WS clients for daily management reporting. Liaise between customer and management to ensure smooth operations delivery. Communicate customer issues with operations team and devise ways

• Operational Support
  
  

Assist in projects by creating assignments, tracking progress, and resolving issues. Managing internal and external stakeholder relations. Manage the deep project schedule by identifying work to be done and scheduling the work at the appropriate time. Make sure a detailed plan/roster is distributed to staff.

• Reporting / Administrative Support
  
  

Prepare and verify the time and attendance records of the team and monthly inter-departmental reports. Prepare and maintain operations documents and reports, Preparing monthly review of all contracts on staffing business. Monthly operational reports to be sent to clients and WS management. Keep a record of all the overheads of the department month-wise to control cost. Deal with all the staff related issues and do the needful for resolving the issue by coordinating with the concern one like requesting of company sim, Id cards, insurance. Perform administrative tasks, such as answering phones, scheduling meetings, etc.

• Other tasks as and when assigned.
  
  

Academic Bachelor’s Degree or Equivalent

Professional Qualified Operational Management Personnel

Formal Training Years of industry experience and on-the-job training

Practical Experience / Skills

3 plus of overall experience, minimum 2 year experience in Operation support preferred in Manpower industry with an experience in database and computer applications well versed in MS office packages (especially excel, Power point & word). Good typing speed, good written and oral communication skills in English, time management, good telephone etiquettes, ability to multitask and prioritize and interpersonal skills.

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW