CONTROL ROOM SUPPORT ASSISTANT - DXB

Job Description

Job Description:

• Plan and organize staff requirements to ensure availability of operational requirements and ensure all processes are followed as per SOPs and KPI’s.
• Identify any potential shortfalls/excess staff and find out appropriate solutions.
• Update HR for manpower status on daily basis to control short/excess staff.
• Ensure staff day-offs is planned effectively to control overtime and reduce using staff working on day-offs.
• Make sure staff utilize their privilege leaves upon completion of 2-year services with a strong leave plaining.
• Must adopt period and random duty rotation.
• Coordinate with HR for provision of additional manpower.
• Responsible for schedule the day to day duty of Ops staff, prepare schedule for deploying staff and annual leave plan, liaise with the respective team.
• Communicate with the Operations team for the deployment and mobilization of staff at client location.
• Coordinate with all sites/Location to obtain their monthly and daily rosters to upload in the system.
• Follow up with Zone Supervisors, Site Supervisors and Admins for pending schedule/rosters.
• Ensure seamless & coordinated process between the help desk system and the operations.
• Effectively coordinate responses and escalation to emergency situations in consultation with Managers and Supervisors.
• Monitor to verify adherence of the Operations Team activities (Guarding, CVIT, Marine and Transportation) in accordance with the departmental workflow, policies and procedures and report of any violation noticed.
• Prepare various operational and manpower utilization reports and timely submission as necessary.
• Ensure detailed plan/roster is distributed to all staff in a timely manner.
• Prepare and verify the time and attendance records for the team.
• Perform daily / weekly / monthly reconciliation of manpower and ensure status to be updated to all stakeholders.
  
  

Core Activities in Daily Operations

• Data Reconciliation and amendments
• Master attendance finalization for payroll
• General Administration (PPE arrangements/salary issues/Medical etc.)
• Disciplinary action/Statements
• Recording complaints and incident
• Induction for the new employees
• Investigation reports in coordination with supervisors.
• weekly absenteeism verification and submission.
• Monthly and weekly reports
• Monthly Duty Roster
• Contacting Client for Location clearance.
• Leave Plan
• Daily Report for the management
• Submission of weekly standby and deployment status report.
• Submission of time sheet
• Submission of final attendance to HR for Terminated & Resignation employees.
• Confirming final Location clearance.
• Disciplinary action/Statements
• Job charts preparation
• Monthly and weekly reports
• Keeping track of “Unassigned” employees in ROSTIMA and reporting them to Manpower team.
• Uploading attendance for employees living out in the system (after verification).
• Analysing daily attendance report (for previous day) for deviations and discrepancies. Coordinating with locations/sites to make necessary verifications
• Supporting / Registering new employees on ROSTIMA through installed biometric devices. Making sure that fingerprint machines are up and running round the clock, and reporting faults, anomalies etc to technical team.
• Control key control / issuance as required
  
  

Required Criteria

• High School Certificate or higher
• 2+ years experience preferably in same role
• Good English communication skill
• Proficient in MS Excel
  
  

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW