Company Description

Novotel Cairo El Borg Hotel - Egypt.

Job Description

Perform anticipatory high level services.
Work with operation departments to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager.
Contribute to a positive working environment.
Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
Increase ALL loyalty by being a champion and training other colleagues.
Communicate guest feedback to hotel management and department/division heads.
Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
Additional duties not mentioned above may also be requested by Supervisor/Manager.

Qualifications

Passion for guest service.
Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Fluency in English and second language is a plus
Must have the ability to handle a multitude of tasks and Guest requests.
Ability to work independently and prioritize responsibilities.
Experience for one year in same postion is preffered
Experience in opera cloud system is a plus
Computer proficiency in a Windows environment (Word, Excel, PowerPoint,).

Guest Relations Agent