Order Operation Specialist

Job Description Summary

The scope of the role includes standard operating order processes and mechanisms are set on regional level, key metrics and KPI’s are defined and are measured for improved performance, while ensuring orders are fulfilled and executed compliantly and on time as per customers’ requests.

The role would involve interacting with various stakeholders like Sales, Commercial Regional managers, Sales operation team, Finance, and controllership team besides factories globally, logistics and warehouse to ensure customer fulfilment.

Job Description

Key responsibilities/essential functions include:

• Working cross-functionally with Sales, Segment, Supply chain, Warehouse, Service and Finance to identify improvement opportunities and implement process changes for driving operational efficiency across order fulfilment & Procurement domains.
• Entering orders in ERP and communicating the same to manufacturing for Order acknowledgment.
• Accounting the goods shipped from Manufacturing/vendors by creating Good Receipts Notes (GRN) after the same are customs cleared.
• Ensure the Invoice output are adhered to Statuary requirement before dispatch.
• Own all matters related to system transaction
• Act as single Interface to Modalities, Sales, and Finance for matters related to backordering on Manufacturing/vendors, Invoicing and issue resolution.
• Maintain 100% accuracy of Inventory (System v/s Physical) for the items transacted by him/her at warehouses and keep Inventory levels within targets given.
• Inventory Management and Obso / reserve management
• Ensure all documents are arranged as per the guidelines of Revenue recognition and provided to Finance in time.
• Work with Inbound / Outbound logistics for timely & proper delivery.
• Work with Sale & AR Team to ensure goods are delivered strictly as per the payment term mentioned in customer purchase orders.
• Intimating sales teams in advance to complete all pre-requisites for the delivery of orders.
• Ensure Strong culture of Quality, controllership and Regulatory Compliance in all the processes.
• Drive Lean/Simplification projects to improve process effectiveness and efficiency.
  
  

Required Qualifications

• Bachelor Degree in any stream. MBA will be an added advantage.
• 1-2 years of experience in related operations environment.
• Excellent oral and written communications skills
• Analytical and process skills
• Proficient in Microsoft Office, i.e. Excel, Power Point, and Word
• Ability to develop and execute priorities and approaches to meet objectives.
  
  

Preferred Qualifications

• Excellent analytical and communication skills with the ability to communicate with employees
  
  

and customers at all levels

• Exceptional interpersonal skills
• Exceptional skills as a change agent and process oriented individual
• Ability to resolve complex issues within functional area and/or area of expertise.
• Supply Chain Experience with Multinational Organization.
• Warehouse Management, Local Transportation & Customs business knowledge.
• Committed to deliver.
• Customer Satisfaction Oriented.
  
  

Additional Information

Relocation Assistance Provided: No