Supply Chain Customer Service Supervisor
- PepsiCo
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Overview
- Establish and lead a new order management team
- Drive strong KPI performance (VF, OTIF, Cost), increase customer centricity thinking and execution in our teams with a E2E mindset, mirroring our local organization
- Crucial/critical link between Cairo Customer Support organization and local/MU CS response coordinator to secure flawless execution in 0-2 weeks horizon
- Support MU Supply Chain in daily business, as well as supporting on tasks linked to order management and business systems support & incident management.
- In addition, the lead will play a key role within the wider team to bring together simplification of processes, looking for continuous improvements and ways to improve the GBS deliverables for MU and other markets
- rovide and interface between customers and internal for excellent order management
- Managing the day-to-day activities of whole order management team to ensure satisfactory service level and standard processes are followed in a accurate & timely manner
- Responsible for recruiting new team members and provide onboarding to them
- Day-to-day people management and building team capability, empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Ensure relevant order management GCS controls executing by team
- Develop winning relationships with key stakeholders within SC function and relevant MU teams, embedding GBS services within the organization
- Act as a point of contact and trusted business partner for Supply Chain team, participating in standard operational review calls with key stakeholders and Business Leaders
- Take accountability for Bank Holiday/Festive planning and planned system downtime with the relevant orders & deliveries moved correctly to ensure continued service levels
- Problem solving and performance improvement related to order management
- Support the HUB Lead with all initiatives to improve GBS service offerings
- Developing and implementing a timeline to achieve targets, delegating tasks to team members, set clear team goals
- Motivating the team to achieve organizational goals
- Conducting performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- 3-5 years Customer Service management experience in FMCG demonstrated via managing and coaching a team;
- Fluency in English (both verbal and written), French / Dutch is a plus
- Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
- Demonstrated digital experience with MS Excel & Office kit, SAP knowledge preferred
- Ability to lead by example; coaching and mentoring to facilitate the production of a team that is self-sustainable, robust, efficient and innovative
- Strong & positive influencing skills
- Relationship building
- Motivating a team
- High drive for results for self and the ability to drive others to achieve the same level
- Great team player across all functions
- Looks to overcome internal & external issues by developing effective solutions. Uses own initiative to resolve problems takes preventative measures and seeks improvement.
- Demonstrates excellent oral and written communication skills in formal and informal settings.
- A very good knowledge of order-take, warehouse and stock management systems and ability to adapt to different systems and processes.
- Able to effectively prioritize and manage own time to reach set deadlines. Works well under pressure, with the ability to multi-task.
- Able to demonstrate high levels of flexibility across in and outside of office hours.
- Excellent attention to detail in all aspects
