Technical Support Engineer - Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To be the focal point of contact, providing diagnostic support for Electric Vehicle brand on technical and electrical issues, also by ensuring the availability of necessary special tools, technical literature, and service bulletins at locations.

To report all issues to brand principal requiring technical assistance and new vehicle concerns by way of raising technical reports and advise locations on the resolution. Prepare Quality Cases reports and submit it with required data to the Technical Support manager and to the OEM .

What you will do:

• Technical support visit + report
• Validation of concern technical raised
• Remote assist to solve the technical issues
• Field visit to assist on the technical issues
• Prepare technical information report and submit to the principle
• Follow up on the technical information report
• Escalation issue to Technical Support Manager
• Failed part analysis / ship to OEM
• On the job coaching
• Software update equipment + special tools
  
  

Required skills to be successful:

• In depth understanding of the various components of Electric Vehicle and their power train system.
• Familiar with modern diagnostic and repair methods in EV brands
• Good knowledge in raising technical reports
• Experience in both EV and PHEV brands
  
  

About The Team:

The role will report to Technical Support Manager and aims to ensure that the customer experience is a positive one.

What Equips You For The Role:

• Minimum 5 years in service field of automotive repair, out of this 3years should be as Master Technician in dealer service operations or equivalent
• Automobile / Mechanical or Electrical engineering or extensive and specialized training in Electrical Vehicles.
• Good knowledge of electronics, onboard diagnostics and new generation vehicles. Familiar with modern diagnostic and repair methods
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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