Ecommerce Specialist

🚀 Join the Smart Technology Solutions Crew! 🌟

Hey there, Future Tech Whizzes! 🎩🔧 Smart Technology Solutions is on the hunt for an IT Coordinator to join our band of merry tech enthusiasts! We're more than just a company; we're a fun-filled, dynamic bunch providing top-notch IT support services across the MENA region. With roots in Jeddah and branches reaching out to Riyadh and Africa, we're spreading tech joy everywhere!

👋 About Us:

We're a lively team that believes in growing our own timber. Most of our senior squad started right where you might - in the junior ranks! We promise not only a job but a journey filled with learning, laughs, and lots of coffee. We value people who are passionate about growth, support, and, of course, top-tier customer service. If you're about embracing change with a smile and tackling challenges with gusto, then gear up to join us!

🚀 Role Overview:

We’re on the hunt for a full-time E-commerce Specialist to help us make our online store awesome! You'll be in charge of adding new products, boosting our store’s performance, working on SEO, setting up the platform, helping customers, and making sure orders run smoothly. If you’re motivated, detail-oriented, and love handling e-commerce tasks, we want to hear from you!

🎩 Responsibilities: Your Daily Adventures:

Product Management:

• Add and update product listings with descriptions, images, prices, and stock info. 📦
• Double-check details to keep everything spot-on. ✔️
• Keep existing listings fresh and optimized.

Store Improvement:

• Make our online store user-friendly and efficient. 🛒
• Run tests and use techniques to boost sales. 📈
• Check how the site’s doing and suggest improvements.

SEO & Content Magic:

• Create and apply SEO strategies to help us get noticed. 🔍
• Optimize product pages with the right keywords. 🗝️
• Team up with content creators to make sure our descriptions and content are SEO-friendly.

Platform Setup:

• Configure and manage payment methods, shipping options, and taxes. 💳📦
• Fix any tech issues with the e-commerce platform. 🛠️
• Keep the platform updated with the latest features and security.

Customer Support Hero:

• Provide friendly and prompt support via email, chat, or phone. 📧💬📞
• Solve customer questions and problems efficiently. 👍
• Keep customers happy with great communication and problem-solving.

Order Tracking Pro:

• Oversee order processing to ensure everything’s delivered on time. 🚚
• Track shipments and update customers on their orders. 📊
• Handle any issues with shipments, delays, or order mix-ups.

Vendor Partner:

• Work with vendors to keep our inventory in check and ensure timely deliveries. 🤝
• Address any issues related to product quality or logistics. 📋
• Build and maintain strong relationships with key suppliers.

Reporting & Analysis Expert:

• Create regular reports on sales and customer behavior. 📈
• Analyze data to spot trends and suggest improvements. 🔍
• Track how well our SEO and other strategies are working.

🎓 Qualifications: Your Toolbox of Talent:

• Education: Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field. 🎓
• Experience: 1-2 years in e-commerce, digital marketing, or a related role. 🏆
• Skills:
• Proficiency in e-commerce platforms. 💻
• Strong understanding of digital marketing strategies and tools. 📣
• Excellent analytical skills and experience with analytics tools. 📊
• Strong communication and project management skills. 🗣️📅
• Familiarity with web design and development principles is a plus. 🌐

Desired Attributes:

• Problem-Solving Skills: Ability to identify issues and implement effective solutions. 🧩
• Attention to Detail: Meticulous approach to managing product listings and ensuring data accuracy. 🔍
• Adaptability: Willingness to learn and adapt to new technologies and industry trends. 🌟

Working Hours:

• Full-time with flexible hours to fit different time zones. Be ready to handle urgent issues quickly! ⏰

Accommodation is provided for males.

Housing allowance for females.

Cultural Fit at SMART:

At SMART, our culture is deeply rooted in our core values, and we strive to create a respectful, inclusive, and collaborative environment. Here's what we look for in candidates who will seamlessly fit into our team:

• Respect for Islamic Values and Culture:
• Integrity: We uphold and respect Islamic principles and cultural norms, ensuring a workplace that aligns with these values. Our actions are guided by honesty and ethical conduct.
• Respect: Our policies and practices reflect this respect, from dress code to daily interactions, promoting a sense of dignity and mutual respect among all team members.
• Diversity and Inclusion:
• Innovation: We thrive in a diverse environment where every team member's unique background and perspective are valued. This diversity drives creativity and innovation.
• Collaboration: We celebrate diversity and ensure that our workplace is welcoming and inclusive for everyone. By working together, we achieve greater success and foster a spirit of unity.
• Harmony and Teamwork:
• Team Spirit: We promote a culture of harmony, where collaboration and teamwork are key to our success. Our team works together to achieve common goals, supporting each other and building strong, positive relationships.
• Excellence: We strive for excellence in everything we do, encouraging each other to reach our full potential and deliver outstanding results.

#WeSeeEqual at SMART:

We celebrate diversity like it's the festival of the year! We're an equal opportunity employer with a kaleidoscope of brilliant minds from different walks of life. Ready to bring your unique sparkle to our galaxy?

Our Core Values:

• 🌟 DELIVER WOW THROUGH SERVICE
• 🔄 EMBRACE AND DRIVE CHANGE
• 😜 CREATE FUN AND A LITTLE WEIRDNESS
• 🌍 BE ADVENTUROUS, CREATIVE, AND OPEN-MINDED
• 🌱 PURSUE GROWTH AND LEARNING
• 🤝 BUILD OPEN AND HONEST RELATIONSHIPS WITH HUMAN COMMUNICATION
• 🧑‍🤝‍🧑 BUILD A POSITIVE TEAM AND FAMILY SPIRIT
• 💡 DO MORE WITH LESS
• 💪 BE PASSIONATE AND DETERMINED
• 🙇 BE HUMBLE

🎯 Our Vision:

We are the wizards of tech, providing Extremely Trusted & Fun Technology solutions! Our mission? To exceed expectations with a human touch. We're a close-knit family dedicated to supporting our Team, Partners, and Clients. Covering the Middle East and Africa, we aim to dominate IT Services for small and mid-sized businesses with our one-stop-shop solutions. Ready to join us on this exhilarating ride?

So, if you're brimming with enthusiasm, skills, and a dash of humor, send us your application! Let's make the digital world a better, smarter place together! 🌟🚀💻