Senior Technical Account Manager

·        Bachelor’s degree in Computer Science, Information Technology, Information Security, or a related technical field. Advanced degrees or relevant certifications are a plus.

·        Minimum 4-5 years of hands-on experience with one or more hyperscalers (AWS, GCP, Azure). Proficiency in managing and deploying services on these platforms is essential.

·        Extensive experience in a Technical Account Manager (TAM) role or a similar customer-facing position. Proven ability to manage customer relationships, understand their needs, and align technology solutions with business objectives.

·        Strong understanding of cloud architecture, including network design, security, and best practices for operational excellence. Capable of advising on and implementing robust cloud solutions.

·        Exceptional troubleshooting skills with a proven track record of resolving complex technical issues swiftly and effectively. Ability to think innovatively and act decisively in high-pressure situations.

·        Experience in managing and developing Continuous Integration/Continuous Deployment (CI/CD) pipelines. Familiarity with Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or similar.

·        Proficient in scripting languages such as Python, JavaScript, Go, Perl, or similar. Ability to automate operational tasks and enhance cloud management through scripting.

·        Deep understanding and experience with container technologies like Docker and orchestration platforms like Kubernetes. Including deployment, scaling, and management of containerized applications.

·        Proficient in managing cloud operations and leading operational teams. Strong background in operational roles involving change management, incident management, and problem management, with leadership capabilities.

·        ITIL certification is a plus, indicating familiarity with IT service management best practices.

·        Relevant cloud certifications (Administrator, Architect) from hyperscalers (AWS, GCP, Azure) are highly desirable.

·        Proven ability to engage with customers at a senior level, understand their technical needs, and provide tailored solutions. Experience acting as a customer advocate and ensuring their operational success.

·        Experience in collaborating with cross-functional teams to resolve issues and drive customer satisfaction. Demonstrable experience in successfully deploying and managing cloud services for clients.

·        Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.

·        A proactive attitude towards continuous learning and staying current with the latest advancements in cloud technologies. Willingness to adapt to new tools, technologies, and customer needs.

·        Knowledgeable in implementing and maintaining security best practices within cloud environments, including compliance with industry standards and regulations.

·        Strong organizational skills with the capability to manage multiple priorities and projects in a dynamic environment. Demonstrates a high level of detail orientation.

·        Proven track record of building, maintaining, and optimizing cloud environments to meet customer needs.

·        Proven leadership abilities in managing and directing cloud operations teams to ensure efficient service delivery and operational success.

·        Extensive experience in managing, upgrading, and implementing various operating systems, particularly Linux and Windows Server. Familiarity with their administration and security practices.

·        Solid understanding and practical experience with structured data formats such as JSON, YAML, and XML. Ability to utilize these formats in configuration and automation tasks.

Proven track record of successful deployments and managed services.