Key Account Manager - Advertising - ( Full Time)

About Jumia:

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

What you will be doing:

• Account Management: Manage a portfolio of existing key accounts, ensuring client satisfaction and retention.
• Client Training: Provide client training to ensure efficient use of Jumia's advertising services.
• Performance Reviews: Conduct regular account performance reviews, offering market insights and performance reports to maximize client retention.
• Business Consultation: Act as a business consultant to key accounts, identifying problems, opportunities, and areas for growth.
• Ad Monitoring: Monitor the performance of clients' ads and package usage, providing regular feedback and optimization suggestions.
• Sales Quality: By matching company size with the appropriate advertising package, ensure sales quality.
• Account Upgrades: Work on upgrading accounts based on available inventory and marketing budgets.
• Client Onboarding: Assist in onboarding clients to new tools and systems.
• Issue Resolution: Assist in handling client issues, working closely with Operations and Customer Support teams to provide a seamless experience.
• Data Visualization: Collaborate with the BI team to create new dashboards tailored to client needs.
• Reporting: Create daily, weekly, and monthly trackers to report on team activities, including portfolio total value and upgrade proposal status.
• Training and Onboarding: Assist in training and onboarding new account managers, providing guidance on efficient portfolio management.
• Collections and Renewals: Ensure timely monthly collections and successful payment processing. Work with clients to renew their contracts on schedule.
  
  

What we are looking for:

• Bachelor's degree
• 2-3 years of experience in B2B sales and account management.
• Experience in e-commerce, internet industry, or a related field is required.
• Proficiency in English (written and verbal).
• Extensive experience with MS Office (PowerPoint & Excel).
• Ability to visualize data effectively.
• Excellent written and verbal communication skills.
• High interpersonal and negotiation skills.
• High degree of accuracy and attention to detail.
• Strong analytical skills
  
  

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
  
  

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.