Customer Success Manager

About Us:

MyEdSpace is revolutionising UK education! Our mission? World-class education that's accessible and affordable. We combine world-class teachers with an award-winning tech platform to provide a more engaging and modern approach to education. Our courses work out to be 10-20x cheaper than available alternatives.

MyEdSpace is backed by some of the best investors in the UK, including one of the leading EdTech Venture Capital funds in the world. We are experiencing rapid growth and we want you to join us as our next superstar teacher.

We are looking for a Customer Success Manager who can improve our customer experience and drive retention. Your work, centered around customer engagement and success, is crucial in guiding students through their educational journey.

What We Offer:

• The monthly salary of $1000, consisting of a $600 base rate and up to a $400 bonus for achieving KPIs.

• Opportunity to work on exciting and challenging projects.

• Flexible working hours and remote work options.

• A collaborative and inclusive work environment.

• Opportunities for professional growth and development.

• Working in a British company with an international team (UK, Europe, Asia) and a product bringing value (we have an Excellent rating on Trustpilot).

Key Responsibilities:

• Oversee the onboarding process for new users, ensuring a seamless introduction to our platform.

• Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.
• Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.
• Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.
• Work within our CRM
• Collect customer reviews

You are expected to have:

• Exceptional proficiency (C1 / C2) in English, both in speaking and writing, enabling effective communication through texts and calls.
• Experience is not required. We will teach you everything you need for the job.

Would be advantageous:

• Previous experience in sales.
• Experience working with educational products, especially with children's online learning.
• Experience with Bitrix CRM.
• Proven ability to manage multiple tasks and responsibilities in a remote work setting.