Customer Service Representative

We are currently seeking a dedicated CS Technical Support Representative to join our dynamic team in Alexandria - Smouha. As a CSR, you will play a crucial role in providing top-notch assistance to our valued customers and ensuring their satisfaction.

Qualifications

-Fluent in English (B2-C1)

-At least 0-6 months of CS experience or a work experience involving customer-interaction

-Graduate

-Free to fully commit to a full time job

-Able to commit to 24/7 rotational shifts

Key Responsibilities:

-Offer exceptional technical support to customers via various channels such as phone, email, and live

chat.

-Resolve customer inquiries, technical issues, and concerns promptly and effectively.

-Guide customers through troubleshooting steps and provide clear instructions for problem resolution.

-Document customer interactions, inquiries, and resolutions accurately in our support system.

-Collaborate with internal teams to escalate complex issues and ensure timely resolution.

-Stay updated on product knowledge and industry trends to deliver the best possible support.

Shifts and Days Off:

-You will be part of a 24/7 rotational shift schedule.

-Days off will be on a rotational basis to accommodate work-life balance