وصف الوظيفة


Organization- Grand Hyatt Dubai

Summary

  • Proactively finding opportunities and leads for business growth by being closely in touch with clients.
  • Entertaining and conducting hotel inspections with clients.
  • Arranging appointments with clients off-site.
  • Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems.
  • Assisting to conduct extensive competitor research and maintaining excellent product knowledge of the Hotel.
  • Understanding client needs and providing a proposal which best suits their requirements.
  • Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
  • Liaising and working closely with the related operation departments ensuring guest's requests and expectations are being met.
  • Converting active leads and achieving personal sales targets.
  • Ensuring adherence to laws, regulations, and hotel policies.
  • Assisting the team with any support that they require.
  • Maintaining positive guest and colleague interactions with good working relationships.
  • To ensure all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
  • To maximise the effectiveness of Sales Coordinators by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

Qualifications

  • Experience as a sales executive or in administration may be advantageous.
  • Good team development and leadership skills.
  • Computer literacy.
  • Good administrative, organizational, and problem-solving skills.
  • Excellent communication, sales, and customer service skills.
  • The ability to multitask, work in a fast-paced environment, and meet deadlines.
  • Current knowledge of industry trends and regulations.