Ground Courier Leader- October

Job Purpose

• Organizing, facilitating, and monitoring the work of his team of Ground Couriers, Support and manage the team to prevent conflict and raise productivity.

Job Responsibilities:

• Prepare, Control, and monitor the process of courier morning dispatch to ensure all couriers are on their routes as scheduled to meet the delivery and collection service commitment:
• Fill the daily couriers’ checklist to ensure that couriers’ appearance is complying with Aramex standards; adequate supplies are available in the vehicle and proper loading of shipments.
• Hand all shipments, corresponding run-sheets, and scanners to the ground couriers in his team.
• Perform the job of regular courier operations and manage the load of his team of couriers to ensure balanced & efficient operations on the ground.
• Manage the end of day reconciliation process with his team of couriers in coordination with warehouse operations, to take the necessary actions to the non-delivered shipments and/or missed collections due to unjustified related reasons.
• Structure, organize and manage the couriers and routes during regular working days and coordinate couriers’ vacations to ensure optimum and balanced distribution of workload amongst all routes.
• Report incidents and complaints to concerned Customers Team so that the team can take the necessary action to resolve the problem.

Job Requirements:

• Bachelors’ degree Business Administration/ Logistics/ Transportation
• +2 years of experience in Fleet /Transportation.
• Very Good Command of English Language
• Proficient with Microsoft office (Word, Excel, Outlook).