Help Desk Agent

Role: Help Desk Agent
Location: Umm Al Quwain

Role Purpose:

To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings. 

    
Key Accountabilities of the role
 

These are the main responsibilities of this role 

RESPONSIBILITIES:

1- Maintaining a high level of service attitude towards customers. 

2- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,

3- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.

4- General administrative work which may include preparation of memos, customer letters, filing  etc.,

5- Delivery of cheque books and ATM cards to customers 

6- Handling and delivering captured card issues on account of customers

7- Delivery of covered cards to customers

8- Delivery of returned cheques to customers

9- Perform any other responsibilities entrusted by Branch management from time to time.
 

Specialist Skills / Technical Knowledge Required for this role:
 

knowledge of ADIB’s Retail & institutional Banking products & services

knowledge of ADIB’s  Operational Policies & Procedures

Knowledge of UAE banking practices , regulations & risks

Thorough Knowledge of all the Regulations issued by Central Bank of UAE

Fair knowledge of service standards 

Knowledge of Cross Sales 

Computer skills