Runbook SME
- DS DeepSource GmbH
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.
Role and Responsibilities:
· This role is achieved through four stages:
o Data collection and interviews
• Acquire the acceptance criteria from Business owners, managers, or users
• Validate the acceptance criteria with Application teams and other technical teams as required.
• Collect and document contact list
• Applications details
· App Owner
· App SME
· DB SME
· Application to server mapping
• Storage, SAN, NAS, RDMs,
• Application Dependencies
• Application DR capabilities
• RTO and RPO
o Runbook creation
• Follow Up with all technical SMEs to ensure all technical details are collected.
• Organize technical steps in a logical order.
• Assign a suitable time for each activity.
• Ensure the total activities duration within the agreed event’s window.
• Discuss time plans with different stakeholders to avoid conflicts between activities.
• Create dashboard(s) for activities follow up.
o Runbook testing
• Run dry-run workshops to ensure all activities are collected and ordered
• Organize and conduct tabletop exercise(s)
o Governance
• Update Runbook actual time during activity.
• Interface with different technical teams to ensure runbook steps are executed as planned.
• Share activity progress with stakeholders through multiple channels (dashboards, status emails collaboration utilities).
• Collect and present lessons learned
متطلبات الوظيفة
Requirement:
· Understanding of Cloud technologies and migration methodologies
· Good knowledge of known virtualization platforms preferably vSphere, Hyper V , and other platforms will be considered as well.
· Good knowledge of known containerization platforms preferably OCP and other platforms will be considered as well.
· Good Knowledge of enterprise IT architecture for example
o Storage and/or backup configuration and replication options
o Different OS deployment and management techniques
o Network components and its configuration
· Strong communication and collaboration skills
· Logical and design thinking
· Problem Solving skills
· Data modeling and Data visualization
· IT service management knowledge
· Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
· Experience with automated discovery tools e.g. Device 42, vRNI, etc.
· Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
· Experience in conducting workshops, preparing migration strategies, migration plans, runbooks, and status reports.
· Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.
· Strong stakeholder management skills – negotiation skills.
Certification and Education
· Bachelor’s degree in computer science/information systems or equivalent.
· Preferred Data Engineering certificate(s)
· CCNA, network essentials, Comptia Network+ or equivalent
· ITIL V3 and/or V4 Foundation
· Certified from one of the major cloud provider
Desirable skills and experience
· Experience in delivering engagements under PRINCE2, PMP or TOGAF frameworks.
· Understanding of ITSM framework(s).
· Experience in presenting at a user group, trade show, or similar is highly desirable.
· Minimum 5 years experience working in enterprise DC implementation and/or migration projects.
