Customer Service Advisor

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

THE ROLE

We are looking for a Customer Service Advisor to be based in our Dubai office and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

What You'll Do

• Online Customer support via several channels including phone, email, and social media.
• Support of sales by being aware of current trends, styles, and availability of products.
• Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule.
• Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions.
• Being front line voice and ears of Farfetch.
  
  

Who You Are

• Has excellent verbal and written communication skills in Arabic and English (essential).
• Has some luxury Customer Service background, whether on the shop floor or in an online contact center.
• Has excellent verbal and written communication skills in Arabic and English (essential).
• Possesses a genuine passion and confidence with the ability to deliver dazzling world-class Customer service by phone and email.
• Resourceful and able to work with limited supervision and able to use personal initiative.
• Positive, can-do attitude and approach to day-to-day challenges.
• Self-assured with styling abilities to provide an individual service.
• Available to work 45 hours a week and 2 days of weekend