Sales Executive - DG Help

Job Summary & Purpose
Responsible for service delivery and revenue of service center by effectively managing all aspects of
Service center like assisting customers visiting the service center , sales, and customer experience.

Job Description:

1 Assisting the customers visiting the service center regarding repair enquiry
2 Basic technical checks while accepting customers device for service & delivering customers device
3 Upsell screen protectors, Microsoft office, gift cards and accessories to customers
4 Installation of Microsoft office, antivirus to customers & data transfer
5 Educate and sell myTechbench service to customers
6 Manage non-technical activity of the service center e.g. device arrangement , billing & payments
7 Maintain the place clean and tidy
8 Provide customer experience which leads to good C-sat score

RequirementsExperience (Yrs& Field) : 1-2 years’ experience in retail sales of any industry
Educational
Qualification : 12th Grade onwards


Skills & Abilities
- Interpersonal skills: Actively listens and speaks effectively and respectfully to
others.
- Customer focus: Keeps the customer all the time while making decisions.
- Desire to learn: Seeks to acquire new knowledge to improve and develop
- Detail orientation: Completes tasks accurately with eye towards quality, process
and procedures.
- Reliability: Completes tasks and achieves results with minimum oversight