Support Specialist - IT - Jumeirah Beach Hotel

About Us:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations, and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe, and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf. With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Job:
An exciting opportunity has arisen for an IT Support Specialist in Jumeirah Beach Hotel.

Job Purpose:
To provide both Guests and Colleagues with the best possible IT Support within the assigned functional area (Helpdesk Operations/Networks).

Key Responsibilities:

- Provide first-level IT support to colleagues and guests within agreed SLAs.
- Respond to guest queries in a friendly and efficient manner.
- Monitor the performance of Networks, Servers, Workstations, and peripherals and report any abnormalities to the IT Manager.
- Maintain updated IT knowledge to ensure continuous improvement in services offered.
- Assist in projects as allocated by the IT Manager or Director of IT.
- Maximize the use of hardware and software by training users and answering their questions.
- Maintain historical records by documenting hardware and software changes and revisions.
- Protect operations by keeping information confidential.

Required experience:

- At least 1 year of experience in an IT-related role, preferably in hospitality.
- Basic networking skills and knowledge of server hardware and software.

Competencies:

- Strong written and verbal communication skills.
- Excellent interpersonal skills and the ability to work independently.
- Strong initiative and problem-solving abilities.
 
Benefits:

We offer an attractive tax-free salary paid in Dirhams (AED), along with generous F&B benefits, reduced hotel rates across our properties globally, an excellent leave and health care package, flights home, accommodation, life insurance, functional incentives, and other employee benefits, making the role attractive to high performers and anyone seeking a career with one of the most luxurious brands in the hospitality industry.

If you are passionate about IT support and possess the skills and experience we are looking for, we invite you to join our team and be part of a dynamic and growing organization.