Qualifications

Experience

A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization.
Experience Service Support and or Delivery role.
Good understanding of ITIL for service management

Skills

Basic knowledge of Cloud Services (VMware and Open stack)
Keyboard proficiency and PC skills (MS Office and MS Outlook).
Customer Service focused and Sales orientated
Team player
Flexible approach towards work
Self-motivated / Self-starter
Able to work in shifts
Problem solving / Analytical skills
Strong communication skills written and verbal in one, but preferably two of the following
Languages – Arabic / English preferred

ICT Service Desk Engineer