ICT Service Desk Engineer
- Dicetek LLC
- Dubai - United Arab Emirates
وصف الوظيفة
Qualifications
- Minimum Diploma
- CCNA/CCNP/ITIL Certification preferred
- A minimum 2 years of experience preferably in customer service within an International IT / Telecommunications organization.
- Experience Service Support and or Delivery role.
- Good understanding of ITIL for service management
- Basic knowledge of Cloud Services (VMware and Open stack)
- Keyboard proficiency and PC skills (MS Office and MS Outlook).
- Customer Service focused and Sales orientated
- Team player
- Flexible approach towards work
- Self-motivated / Self-starter
- Able to work in shifts
- Problem solving / Analytical skills
- Strong communication skills written and verbal in one, but preferably two of the following
- Languages – Arabic / English preferred