Customer Excellence Representative
- GatedTalent - Connecting Top Executive Search Firms And Executives
- Dubai - United Arab Emirates
وصف الوظيفة
Roles & Responsibilities
- Check instructor’s availability and filling free slots on daily basis by booking training for waitlisted and stopped students as per the set standard operating procedure.
- Following up with the calls, emails and Tickets from the call center and other departments and keeping a note of the student requirements.
- Communication for Classes Conformation to Students on daily basis and guiding them to respective counters with required documents.
- Activating the booked students on daily basis and keeping their training sheets ready to be sent to trainers; handing out the important T&C related to training to the students.
- Giving a brief description of the processes involved to the newly scheduled students about their journey of training, extending classes before parking, payments etc. on the first day of training.
- Taking the stop file request of the students.
- Handling the walk-in customers and assisting them within the company policy.
- Responsible for the utilization of the trainers under their respective course.
- Following up with the stopped students on daily basis and guiding them to make their payments and start training.
- Following up with students who are Waitlisted or Stopped more than 6 Months or 1 Year and offer them discount scheme Removal of pass students training sheets on daily basis and submitting it to the respective staff for filing.
- Periodically checking the waitlisted students and making sure that they have been called within the given waiting period time.
- Re-arranging student’s classes if trainer proceeds on emergency leave or vacation. Periodically updating the remarks column of waitlisted students if not ready to start.
- Keep the supervisor posted about the demand of the trainers.
- Changing the course of the students as per their convenience in case the student encounters some difficulty.
- Helping the students in Driving Centre Test bookings as per availability.
- Transfer the Students documents from one branch to another if they wish to change the training location.
- Other tasks assigned by the management.
- Preferably bachelor’s degree
- Well versed with MS Excel & Office
- Analytical Skills, Excellent Communications Skills
- Languages: English, Hindi or Urdu & Arabic
Full Time
#OTHER
#OTHER
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