Client Experience Manager MEA

Job Description

The Client Experience Manager is responsible for driving the market strategy and execution of all in-store and virtual client events at Tiffany & Co. MEA, with a focus on new and existing client activations and bespoke experiences. This includes managing High Jewelry events, client gestures/gifting, and in-store hospitality. The role involves extensive cross-functional partnerships to ensure the overall client experience strategy aligns with Tiffany’s key results.

Responsibilities

In Store Activations and Client Experience

• Partner with local teams to develop in store events strategies, concepts and calendar
• Focus on Client Experience enhancements in store, ensuring high quality execution and monitoring. Experiences inclusive of; Hospitality menus, Services, Special moments, Client Communication
• Monitor market trends and competitive activities on various client experience topics
• Collaborate with the EMEA Client Relations team and retail partners to execute all in-store events for the local market.
• Develop innovative ideas for store animations (both in-store and virtually) during festive moments, product launches, High Jewelry events, and other retail needs.
• Work closely with corporate partners to maintain brand standards while supporting localized approaches.
• Implement the overarching client actions strategy.
  
  
  

Client Event Planning

• Oversee the end-to-end strategy and execution of in-store client activations and experiences, partnering with key stakeholders.
• Monitor the performance of the events; produce analytical and management reports
• Prepare post event reports and maintain full event records
• Collaborate with production companies, agencies, and vendors to support and execute the client actions strategy.
• Create and manage the MEA market client event calendar.
• Manage the market client actions budget, tracking and advising on ROI.
  
  
  

Product Launch and Event Support

• Support new product launches, High Jewelry trunk shows, and ad hoc product events.
• Partner with merchandising and other corporate partners on event support and launch strategy.
• Support regional and international events and curate a personalized client experience.
• Coordinate client validation, attendance lists, client advisors, and details of travel plans
• Develop Client Experience Roadmap to offer a full luxury brand experience, planning out the full travel itinerary with personalized tours.
  
  
  

Client Gifting Management

• Coordinate and manage client gifting programs within MEA.
• Develop and execute personalized gifting strategies for clients.
• Ensure timely and accurate delivery of client gifts, maintaining high standards of quality and presentation
  
  
  

Qualifications

• 5+ years of event management experience.
• Highly motivated and able to work in a fast-paced environment, grasp concepts and new procedures quickly.
• Strong written, verbal, and presentation skills.
• Ability to effectively manage a budget and support local initiatives.
• Knowledge and experience of the luxury market.
• Extensive experience to execute different types and scale of events.
• Creative, detail oriented, focused and open to new ideas.
• Experience in the luxury industry.