Customer Experience Supervisor

Improve business and family comfort, protection and productivity

Customer Experience Supervisor

We have an opportunity for a Customer Experience Supervisor to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have order to cash experience (totally around 6-7 years), supervising experience (around 2 years) and English language communications skills.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.

Key Responsibilities

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools.
• Responsible for defining client needs, developing a proposal to meet those needs, overseeing the implementation of the project solution.
• People management and leadership.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages the operational and product performance per customer contracts.
• Drives program execution to meet desired performance as measured by defined customer service metrics.
• Develops and executes corrective action plans where performance in deficient.
• Leads cross functional program teams to achieve objectives for new product introduction.
• Proactively resolve people issues and ensure that attrition is well below the defined target.
• Engage in effective Career Development activities like effective career coaching and counselling.
• Coach & mentor people Motivating team with excellent people touch.
• Should have working knowledge on NPS, CES, CSAT, and FCR.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Discover training needs and provide coaching.
• Recognize high performance and reward accomplishments.
  
  

Key Skills And Qualifications

• Any Graduate with minimum 3 years of experience as SME.
• A strong leader, dedicated to solving problems and continual improvement.
• Highly adaptable and able to learn new technologies quickly.
• Research skills and ability to gather information to support decisions.
• Strong understanding of Six Sigma & Lean principles.
• Encourage & Follow Honeywell Behavior/policies.
• SAP
• Salesforce | Case Management
  
  

We Value

• In-depth knowledge of performance metrics.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skill.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

Additional Information

• JOB ID: HRD240778
• Category: Customer Experience
• Location: Taha Hussein St, Cairo Festival City-fifth settlement,,Building A2, Southern, level2,New Cairo,CAIRO,171-11835,Egypt
• Exempt

Customer Experience (GLOBAL)