Waiter

• All LAT Data is confidential.
  

• LAT staff is to:
• Perform other duties as requested by immediate Superior within the scope of his/her function.
• Abide by and implement Quality Management System (Policies, Processes, Procedures, Work Instructions and in particular Service Level Agreements with LAT customers).
• Follow Health & Safety Policies and Procedures.
• Respect colleagues, co-workers, superiors, and individuals, and present a positive image of LAT within the community.
• Contribute effectively and pro-actively to the continuous improvement of LAT through suggestions, teamwork, and involvement.
• Abide by legal and regulatory requirements.
• Perform the required services in a customer oriented and cost-effective manner.
  
  
  

Reporting Line

• Reports To (Administrative):
  
  
  

Lounge Supervisor

• Reports To (Operational):
  
  
  

Lounge Manager

Scope of Work

The waiter/ Waitress applies all companys processes and steps of service that will guarantee an exceptional experience for customers.

Duties, Responsibilities & Authorities

Duties & Responsibilities:

• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate
• Communicate any details to the team.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy area.
• Carry dirty plates, glasses, and silverware to kitchen for cleaning.
• Meet with F&B supervisor to review daily specials, changes on the menu and service specifications for reservations.
• Receive beverages according to standards, and ensure proper inventory.
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.
• Any other duties associated with the job.
  
  
  

Dynamics

• Within the Division:
• Hospitality Department
  
• With other Sections/Departments:
  
  
  

Qualifications

• Education & Experience (No. of years):
  
  
  

High school diploma, technical school, college degree or ongoing studies.

Hospitality degree is a plus.

At least one-year experience in the similar position.

• Fluent in Arabic, English and French.
• Self-motivated and willing to go above and beyond the duties to exceed Customer expectations.
• Ability to anticipate the needs of guests, working proactively to be one step ahead.
• Excellent communication skills, both written and verbal (English, Arabic and French are a must, additional languages desirable).
• Commitment to continuous improvement.
  
  
  

Knowledge, Skills, Abilities Required (Languages, Computer Literacy, Etc)

Self-motivated and able to work independently.

• Experience in providing high end quality in customer service and product to prestigious client(s)
• Computer literate (Office Word, Excel).
• A good understanding of all regulatory and recommended procedures that relate to the airport environment.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays).
• Ability to follow processes and procedures and apply flexible approach when required.
• Ability to stand on their feet for long periods of time and willing to take on extra shifts if requested by management.
• Maintaining a high level of discipline regarding grooming and attendance.
• Understanding of food quality and presentation.
  
  
  

Other Characteristics (Working Conditions, Physical efforts, Tools, Special attire, etc)

• Full-time with rotating shifts
• On call duties are required as lounge operates 24/7.