Receptionist (Aesthetics Clinic)

Job Title: Receptionist (Aesthetics Clinic)

Location: Dubai, UAE

Job Type: Full-Time

Reports to: Clinic Manager

Job Summary:

We are seeking a professional, friendly, and organized Receptionist to join our Aesthetics Clinic in Dubai. As the first point of contact for our patients, you will play a crucial role in ensuring a welcoming and seamless experience from the moment they walk in. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for customer service in a healthcare or aesthetics setting.

Key Responsibilities:

• Front Desk Management:
• Greet and welcome patients as they arrive at the clinic, creating a warm and inviting atmosphere.
• Manage the clinic’s front desk, ensuring it is organized, tidy, and presentable always.
• Answer and direct phone calls, emails, and inquiries, providing information about clinic services and booking appointments.
• Appointment Scheduling:
• Schedule and confirm patient appointments using the clinic’s booking system.
• Coordinate with clinical staff to ensure smooth patient flow and minimize waiting times.
• Remind patients of upcoming appointments and manage any changes or cancelations.
• Patient Check-In and Check-Out:
• Assist patients with the check-in process, including verifying personal and medical information, and updating records as needed.
• Process payments for services, issue receipts, and handle any billing inquiries.
• Provide patients with post-appointment instructions and schedule follow-up visits if necessary.
• Administrative Support:
• Maintain and update patient records, ensuring all information is accurate and confidential.
• Assist with administrative tasks such as filing, data entry, and managing correspondence.
• Handle deliveries, mail, and other front desk logistics.
• Customer Service:
• Address patient inquiries and concerns with professionalism and empathy.
• Provide information on the clinic’s services, promotions, and packages.
• Assist in resolving any issues or complaints, escalating them to the Clinic Manager when necessary.
• Compliance and Protocol:
• Ensure all front desk operations adhere to clinic policies, procedures, and local regulations.
• Uphold the clinic’s standards for patient confidentiality and data protection.
• Participate in staff meetings and training sessions to stay updated on clinic procedures and services.

Qualifications:

• Education:
• High school diploma or equivalent required.
• Additional training or certification in customer service or office administration is a plus.
• Experience:
• Minimum of 1-2 years of experience as a receptionist, preferably in a healthcare, medical, or aesthetics environment.
• Familiarity with appointment scheduling software and electronic medical records (EMR) systems is preferred.
• Skills and Attributes:
• Strong communication and interpersonal skills, with a focus on customer service.
• Proficient in using office software, including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and handle a fast-paced environment with professionalism.
• Well-organized, detail-oriented, and proactive in problem-solving.
• Fluent in English; proficiency in Arabic or other languages is an advantage.

Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development within the clinic.
• Health insurance and other benefits as per UAE labor laws.
• A positive and supportive work environment in a prestigious aesthetics clinic.
  
  

Application Process: Interested candidates are encouraged to apply by submitting their resume and a cover letter to [email protected]