Reservation Agent

We are seeking a highly organized and customer-oriented individual to join our team as a Reservation Agent. As a Reservation Agent, you will play a crucial role in providing exceptional service to our customers by handling their reservations and ensuring a seamless booking experience.

Responsibilities

• Assist customers with their reservation inquiries and provide accurate information regarding availability, rates, and policies.
• Process reservations and bookings through our reservation software, ensuring accuracy and attention to detail.
• Coordinate with other departments to ensure smooth communication and execution of customer requests.
• Handle customer complaints and inquiries in a professional and timely manner, providing solutions to meet their needs.
• Stay up-to-date with product knowledge and be able to recommend additional services or upgrades to customers.
• Collaborate with team members to improve reservation processes and enhance the overall customer experience.
• Maintain accurate and complete records of customer interactions, transactions, and feedback.
  
  

Requirements

• High school diploma or equivalent.
• Prior experience in customer service or a similar role preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and the ability to work well under pressure.
• Attention to detail and the ability to multitask effectively.
• Proficient in using reservation software and other computer applications.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.