Job Purpose

Pivotal leadership role within the IT department, responsible for overseeing the end user support, application managed services, and infrastructure managed services.
Critical in ensuring that IT services are delivered efficiently and effectively, aligning with the business objectives of the organization.

Please note this role is for a UAE National only.

Roles And Responsibilities

Operational Leadership

Oversee the daily operations of end user support, application management, and infrastructure services to ensure high performance and service availability.

Strategy Development

Develop and implement IT operational strategies that align with the overall business goals, focusing on scalability, reliability, and security of IT systems.

Vendor and Outsourcing Management

Manage relationships with vendors and outsourcing partners, ensuring contracts meet the company's needs and are executed effectively.

Service Delivery Optimization

Monitor and improve the delivery of IT services using a mix of in-house and outsourced solutions. Evaluate different IT delivery models to optimize cost and efficiency.

Team Leadership and Development

Lead a team of IT professionals, fostering a culture of continuous improvement and professional growth.

Budget Management

Develop and manage the IT operations budget, ensuring cost-effectiveness and proper allocation of resources.

Technology Upgrades and Implementations

Oversee the assessment and deployment of new technologies and systems to enhance operations.

Incident and Crisis Management

Lead the IT operational response to incidents and outages, minimizing impact on business activities and customer services.

Performance Metrics

Define and track key performance indicators (KPIs) for IT operations to continually assess the effectiveness of the IT service delivery.

Qualification And Experience

Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.

RELATED YEAR OF EXPERIENCE:

Minimum of 12 years of experience in IT operations management in a large and diverse group, preferably in a Managed Services delivery model

YOE IN MANAGERIAL POSITION

Min of 7+ years in a managerial position.

Technical And Interpersonal Skills

Extensive experience with IT outsourcing and various delivery models including managed services, cloud-based solutions, and on-premise
Proven track record of effective vendor management and partnership
Strong leadership skills and experience managing large operations
Excellent analytical and problem-solving abilities.
Excellent interpersonal and communication skills, capable of working effectively with all levels of staff and management.
Deep understanding of current IT trends and best practices in IT operations and security.
Certification in ITIL, PMP, or other relevant IT operations or management methodologies is preferred.

Senior Vice President – IT Operations