Assistant Training Manager - Egyptians Only

Application Deadline: 15 September 2024

Department: Human Resources & Training

Location: Egypt - Cairo

Description

SCOPE

The overall scope of a Hotel Training is to ensure that the hotel is using the "off-line" as well as "on-line" learning tools provided by Kempinski to ensure as a company we are developing and growing talent within the orgainisation thus securing the hotels ability to deliver exceptional guest service and drive the profitability of the hotel for the owner.

The overall scope of a Hotel Assistant Training Manager is to support the Training Manager/Director in delivering the above mission statement while preparing and developing themselves for a future training leadership or operational role.

OVERALL OBJECTIVE

• Support the Training Manager in ensuring that employees receive both Kempinski and locally required training.


• The hotel implements the 70-20-10 training strategy and ensures that the hotel achieves the company key performance indicators for training engagement


• Achieve Kempinski training engagement rate.


• Support the Training Manager in ensure that all Regional and Corporate reporting responsibilities are fulfilled in line with the corporate reporting guidelines


• The hotel utilizes all Kempinski Training tools including F! & E! Training programmes, Leadership Development Programme and all On-Line learning opportunities.


• Every department has Departmental Trainer(s), departmental policies and procedures and have fully implemented the Kempinski on-job training tools such as Training BITES


• Kempinski Experience Assessment meets or exceeds the company benchmark.


• Enhance Employee Engagement rate.


• Enhance hotel Customer Satisfaction Survey results.


• Employee relationship and recognition programme(s) are in place.


• Annual Training Manager's Academy is attended.


• Support the Training Manager in ensuring that Kempinski training policies and procedures are fully implemented and complied with.


• Ensure that every new employee is correctly on-boarded and has received a comprehensive brand emersion using the designated on-boarding training packages.

Key Responsibilities

MAIN RESPONSIBILITIES:

• Support the Training Manager in establishing a training network according to Kempinski standard.


• Support the Training Manager in ensuring that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures


• Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES


• Support the Training Manager in Planning, designing and delivering training programmes.


• Implement training marketing strategy as defined by the Training Manager


• Coach and train managers and Departmental Trainers to improve departmental performance.


• Support Kempinski DNA and brand immersion activities.


• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.


• Work together with department heads and analysis operational quality performance using the Kempinski Experience Assessment Tool (KEA) and based on the results provide remedial training solution.


• Support the Training Manager in training and developing Training team members.


• Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management


• Identify potential training talent and propose & foster Master Trainer candidates.


• Support the Training Manager in ensuring that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report


• In absence of a Training Coordinator, support the Training Manager in ensuring that the responsibilities are fulfilled.


• Lead by example and promote Kempinski's core values.


• Support the completion of the Training Self Audit (using the Kempinski Training Peer & Self Audit Tool).


• Promote and implement Kempinski Corporate Training policies and procedures.


• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel's policies on fire, hygiene, health & safety.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

NATIONALITY: Eligible for a working permit in country of hire

EDUCATION: Bachelors or similar degree from an accredited college or university with major work in Tourism/Hotel Management or Education.

EXPERIENCE: To fill the position, at least one of the following is required:

• A minimum of three (3) years experience in the hospitality industry


• One year in a similar position within a luxury brand


• Two years in a Training Coordinator position within a luxury brand

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills (where applicable)


• English – excellent oral and written skills


• Additional language - beneficial

COMPETENCIES: To fill this position the candidate must have:

• Administration skills


• Planning and organizational skills


• Verbal and written communication skills


• Customer service skills


• Presentation skills

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:

• Proficient in Microsoft Office


• Good PowerPoint skills

INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• People Oriented


• Passionate for European luxury


• Self-confident


• Persuasive


• Lead by example


• Quality oriented


• Well-presented

OTHER SKILLS: Depending on region and property