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Job Description

  • Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software.
  • Ensure to improve the Ticket satisfaction score and rating that is done for the artists.
  • Ensure proper coordination with the central team of Believe and TuneCore for the release validation process.
  • Ensure on time customer support for all the client in TC with relevant solutions following the SLA.

Role

Quality Analyst

Industry Type

Film / Music / Entertainment

Department

Quality Assurance

Employment Type

Full Time, Permanent

Role Category

Business Process Quality

Education

UG: Any Graduate

PG: Any Postgraduate

Key Skills

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