IT And Admin Help Desk

T.H.E Architects, Planners & Civil Engineers, Inc. is a premier architecture, planning, and civil engineering firm in the Middle East. We are currently seeking a talented IT Help Desk to join our team.

Key Responsibilities:

IT Support:

• Act as the first point of contact for technical support issues, including hardware, software, and network problems.
• Diagnose and resolve technical issues related to computers, printers, and other office equipment.
• Provide support for various software applications, including troubleshooting and guiding users through problem-solving steps.
• Install, configure, and update software and hardware as required.
• Manage user accounts and permissions, including setting up new accounts and deactivating old ones.
• Maintain IT inventory, including tracking and ordering equipment and supplies.
• Assist with onboarding new employees by setting up workstations and providing initial training on IT systems.
• Ensure compliance with company policies and procedures related to IT usage and data security.
• Prepare reports and documentation as needed for IT projects and administrative purposes.
• Coordinate with external vendors and service providers for IT-related services and support.
  
  
  

Administrative Support:

• Perform general office administrative tasks, such as Sending emails, maintatingng filling system, greeting customers, coordinating meetings, and handling correspondence.
  
  
  

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience).
• 1:3 Years of experience.
• Proven experience in IT support, with a strong understanding of computer systems, software, and network basics.
• Proficiency in Microsoft Office Suite, operating systems (Windows, macOS), and common business applications.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Organizational skills and attention to detail for managing both IT support and administrative tasks.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  
  

Preferred Qualifications:

• IT certifications such as CompTIA A+ & Network A+, Microsoft Certified IT Professional (MCITP), or similar credentials.
• ITIL Foundation Certification
• Experience with IT ticketing systems and remote support tools.
• Knowledge of network configurations and basic cybersecurity practices.
  
  
  

Physical Requirements:

• Ability to lift and transport IT equipment (e.g., computers, printers) as needed.
• Sitting for extended periods and working at a computer desk.
  
  
  

Industry: Engineering

Job Type: Full-Time Employment

Working Conditions: Sunday- Thursday

Days Off: Friday- Saturday

Location: Mohandseen