Dispute Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We offer

We offer you a unique opportunity to be part of establishing a new company within international shipping & logistics. You will be an essential part of the success of our company regarding fast collection and eliminate root causes which can be road-block to increase revenue. You will be working in a truly international environment and cooperate closely with your colleagues in global.

Key Responsibilities

• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import & Export areas.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities regarding invoicing
• As part of Commercial Intelligence - build strong relationships with customers and internal stakeholder to understand their needs and potential gaps that need to be improved to avoid misunderstanding on invoicing and payment stage.
• Ensure smooth execution by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Work actively with other departments and Maersk offices in other regions.
• Analyze disputed invoices and perform necessary corrections in case of internal errors in accordance with the standard processes
• Communicate resolution summary/ findings to customers and educate customers about our new products to avoid misunderstanding which can be resulted with invoice rejections.
• Maintain strong relationship with Sales, Customer Service, Finance, Product and back-office teams
• Able to identify root causes of disputes to avoid future occurrence.
• Contributes with ideas/suggestions for overall improvement
• Perform Pre-Audit activities to prevent negative impacts prior invoicing in case of need
  
  

We are looking for

• University degree in a related area
• Strong customer understanding and problem solving skills
• Focus on constant improvements and learning
• Efficient, decisive, result orientated and able to multitask
• Excellent command of written and spoken English, native Turkish
• Understanding the needs of the business and of the customer, 1-2 years of experience in related area is a plus
• Energetic, self-motivated and dedicated
• Willingness to be a team player
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].