Client Service Executive

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

About Worldpanel

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Reasonable Adjustments

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

Worldpanel's team in Dubai is looking for a current research executive or somebody looking to kickstart their insights career for a role in our Middle East Client Service team!

You will develop a strong understanding of Kantar Worldpanel analysis & services. Develop the analytical skills and knowledge required of this role, with the view to being an indispensable support to the Client Service Team (CST) with respect to responding to client data requests, handling project briefs for presentations by delivering timely, accurate and insightful information.

What does this role involve?

Client Relationship

• Proactively seek to understand the teams’ client’s business and using this knowledge to improve the work you do.
• Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face to face meetings.
• Assist client contacts in being able to locate and use existing data through your sound knowledge of the content of regular reports, database structures and other regular deliverables.
  
  

Account Handling

• Demonstrate real curiosity and a willingness to go the extra mile in dealings with your clients.
• Take ownership of client requests, ensuring they are acted upon by you or another member of the team in a timely fashion, where appropriate answering client queries with support from your line manager.
  
  

Basic Data & Tracking

• Be responsible for/involved in producing the regular deliverables of data and ensuring that they are dispatched on time and accurately.
• Undertake the implementation of report quality control, carrying out changes to client report specs.
  
  

Analysis & Insight

• Begin to learn how to build stories from our data.
• Support line manager in obtaining contextual information from different data sources.
• Strive to add value to basic ad-hoc client data requests adding commentary and drawing out key findings.
  
  

Team, People & Self Development

• Understand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident and trusted team member.
• Seek out opportunities to grow your client and category knowledge, by reading trade press, making store visits, having an opinion on your clients’ products and advertising (and their competitor products/advertising) for example.
  
  

The Skills And Knowledge Needed In This Role

• Strong data interpretation and numerical skills gained via relevant studies or work experience.
• Operate as a friendly, flexible and willing team member who seeks opportunities to help others and in doing so develop their own knowledge, and influence their own reputation positively.
• Be inquisitive and interested in exploring theories & ideas – using the available analytical tools to aid them.
• Listen and seek feedback and take on board suggestions to help develop knowledge and skills.
  
  

Country

United Arab Emirates

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.