Key Tasks

Install, configure, and support all Microsoft desktop operating systems.
Install, configure, and support all Microsoft and other application software (desktop).
General hardware installation and troubleshooting (desktop).
General troubleshooting on all IT related equipment.
Respond to and resolve support calls at customer sites.
Remote administration of desktops/laptops across the UAE and Africa.
Compile desktop and server configuration documentation for client sites.
Execute orders and follow up service and repairs with external suppliers.
Identify possible risks or problems and escalate to senior engineer.
Mobile voice and data admin.

Qualifications And Experience

3-5 years experience in desktop support, installing operating systems, software and providing

remote support.

Desktop Support Engineer (IT Technical Support)