Client Relationship Manager

Requirements

Description and Requirements

Relationship Manager – Client Relationship Team

Employee Benefits | MetLife Gulf

Relationship Manager is specialized on brokers and intermediaries management , he/she is critical for the retention strategy of our book of business and his/her success to manage the role perfectly reflects on the new business outcomes. It without saying that it goes beyond a simple description as this associate is guardian of relations that MetLife has with partners, however, please read below a description on the role and its expectations:

Retain and expand the growth to exceeding the sales plan :

• Serve as the primary contact for brokers by developing relationships and ensuring satisfaction and loyalty for the partnership.
• Develop and plan a retention strategy with brokers targeting for securing renewal business by promoting MetLife product offering and added value services.
• Support Brokers/Clients in all needs to ensure a long-term relationship and secure retention and upselling.
• Represents Metlife by demonstrating full knowledge and expertise in EB industry and provides consultative advises to risk and operating areas for the purpose of improving efficiencies resulting in cost savings and positive impact to customers.
• Responsible for delivering elite partnership experience through strong relationship management anticipating customers issues and requests from Brokers and Clients, capitalizing on MetLife internal capabilities for solving operational and service-related issues.
• Act as a liaison between broker/client and internal MetLife and work with internal stakeholder (Operation, Underwriting, Claims, Reporting) to ensure resolution to high profile or highly complex customer and broker concerns and provide reliable, consistent, and predictable service across organization.
• Coordinates external communications and event engagement with brokers/clients.
• Organizing Broker engagement to present MetLife added value services and resolve customer concerns swiftly and with an effortless experience on the customer’s part.
• Accountable for all client proposals, policies, and any further documentation, following the MetLife Employee Benefit guidelines and ensure policies are in line with internal underwriting guidelines as well as standing regulations in the country of operations.
  
  
  

Support MetLife’s Acceleration

• Participate to transversal projects with the leadership to rethink our positioning in the market based on the client needs.
• Work closely with Marketing team to deliver updated materials and customized broker deliveries.
• Working on creative new providers onboarding based on the customer needs.
• Assist the broader EB group with expertise and support for customers communication.
  
  
  

About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!