Ecommerce Delivery Lead -1

Position Name (Title) : Ecommerce Delivery Manager

Division : Operations

Reporting to : Senior Manager Delivery & Support

Department : Omnichannel

No. of Direct Subordinates : 4

Grade : SIS MG.7

Position Reporting Lines

Main Job Purpose

Drive the successful delivery of ecommerce projects and initiatives, ensuring they meet the defined objectives and are delivered within scope, budget, and timelines. lead and coordinate cross-functional teams, fostering effective communication, and establishing clear project plans and goals. Oversee the entire project lifecycle, from project initiation and planning to execution and implementation. Identify risks, defining mitigation strategies, and facilitating issue resolution to ensure smooth project progress. Monitor project performance, track key performance indicators (KPIs), and report project status to stakeholders.

Accountabilities

Delivery Leader:

• Lead and oversee end-to-end project management for ecommerce initiatives, ensuring projects are delivered on time, within budget, and meeting the defined scope and quality standards.
• Coordinate between cross-functional teams, including developers, designers, marketers, and analysts, fostering effective collaboration and communication to achieve project goals.
• Develop project plans, timelines, and resource allocation strategies to ensure efficient project execution and alignment with business objectives.
• Identify potential project risks and develop mitigation plans to address and minimize any negative impacts on project progress and delivery.
• Monitor project progress, track key performance indicators (KPIs), and provide regular updates and reports to stakeholders on project status and performance.
• Manage project budgets, track expenses, and ensure cost-effectiveness throughout project execution.
• Ensure adherence to quality standards and best practices throughout the project lifecycle, conducting regular quality reviews and implementing necessary improvements.
• Engage and communicate with stakeholders, including senior management, clients, and other relevant parties, to keep them informed about project progress, challenges, and successes.
• Prioritize guest satisfaction and ensure that ecommerce projects deliver an exceptional user experience, meeting guest needs and expectations.
• Collaborate with external vendors and third-party service providers to ensure smooth integration and timely delivery of services required for project success.
  
  
  

Continuous Improvement:

• Identify areas for process improvement and implement best practices to enhance the efficiency and effectiveness of ecommerce project delivery.
• Stay updated with industry trends, ecommerce innovations, and emerging technologies to provide valuable insights and make informed decisions in project planning and execution.
  
  
  

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

Position Relationship With Other Parties

Internal Relationships

External Relationships

• IT
• Operations Excellence
• Development agencies
• Application maintenance agencies
• Payment Service Providers (PSP)
• Hosting providers
• Others
  
  
  

Work Environment

• Indoors : 100%
• Outdoors : 0%
• Working Days : 5 Working Days
• Days off : 2 Days Off
• Working Hours : 8:00 AM 6:00 PM (1 hour break)
  
  
  

Position Dimensions

Level of Authority: Minor Judgement Within Guidelines

Financial Control: No Budget Control

Annual Amount: No Budget Control

Hiring Authority & Promotion

Coach New Employees

Direct Supervision

Recommend Supervised Employees for Promotion

Conduct Technical Interview

Competencies

Lead with Purpose

I lead with purpose when I'm brave to challenge the status quo and turn ideas into actions that matter to my GUESTS

Collaborate for Success

I collaborate for success when I reach out and partner with others for the benefit of my GUESTS

Deliver with Credibility

I deliver with credibility when I am trusted by my GUESTS to fulfill OUR purpose

Treat with Care

I treat with care when I partner with my GUESTS to understand their needs and strive to create a memorable experience for them

Pursue with Excellence

I pursue with excellence when I display mastery and discipline to deliver the best-in-class outcomes that make a difference to my GUESTS

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
  
  
  

Education

• Significant experience ( 3 6 years) in project management, including leading complex projects from initiation to completion, managing budgets, timelines, and resources.
• In-depth understanding of the ecommerce industry, including trends, best practices, and challenges, to effectively lead ecommerce-related projects.
• Proven track record of successfully leading and managing cross-functional teams, fostering collaboration, and ensuring effective communication among team members.
• Ability to develop and execute project strategies that align with business goals and contribute to the overall success of the organization.
• Experience in identifying potential project risks and developing mitigation plans to address and minimize their impact on project delivery.
• Strong decision-making skills to navigate complex project challenges and resolve issues effectively to keep projects on track.
• Proficiency in using project management tools such as Microsoft Project, JIRA, and Trello to plan, track, and manage project tasks, timelines, and resources.
• Experience with collaboration platforms like Slack, Microsoft Teams, or Zoom to facilitate effective communication and coordination among cross-functional teams and stakeholders.
• Familiarity with document sharing and version control tools like SharePoint and confluence for managing project documentation and files.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI to automate the build, testing, and deployment process for software projects.
  
  
  

Experience

• Solid experience with eCommerce and related technologies