Key Accountabilities

Manage and own the end-to-end lifecycle of the product roadmap features, initiatives and technologies while delivering superior digital experience through the Virgin Mobile apps and website
Collaborate with rest of the product team and UI/UX designers; brainstorm, storyboard the user journeys, and define a best-in-class digital experience for new and existing Virgin Mobile users
Work in Agile development environment and ensure that prioritization is aligned with the larger strategic business goals set out in the product roadmap
Own and author the product feature user stories, mock-ups/wireframes for visual aid, and detailed acceptance criteria

Collaborate with all internal stakeholders (Growth, Marketing, Pricing, Finance, Sales, Tech, PMO, Care) to ensure that the execution of product roadmap is in line with the overarching product and business strategies
Demonstrate user journeys and designs to senior leadership for aligning on the specific feature experience, as well as on the long-term product strategy
Facilitate requirements discussions with developers following the Agile dev cycle, collaborate with them for better comprehension, and align with quality assurance engineers to ensure expected results
Liaison with Digital Brand & Comms team to ensure brand tone of voice aligns with the simplicity in digital user experience
Periodically sync with stakeholders to apprise about upcoming features and ways to leverage them while engaging with customers

Recommend A/B tests for app and web experiences, and collaborate with Growth and Tech teams to bring statistically significant tested outcomes to life in these digital touchpoints
Collaborate with BI team to analyse data and reports for recommending improvements to existing features and business propositions
Highlight product improvements based on quarterly NPS industry reports
External collaboration
Ensure all internal and external Regulatory driven product requirements are addressed based on assigned priorities and enable internal conversations with relevant stakeholders to reach a win-win-win outcome
Collaborate with third-party partners to ensure that inter-dependent features follow Virgin’s user experience standards

Qualifications, Experience, Skills And Competencies

Qualifications:

Experience:

4+ years of experience as a Product Manager for a consumer digital brand
Understanding and fluent usage of a broad spectrum of technologies especially in mobile and payments
Demonstrated skills in developing product roadmaps and functional specifications, launching new products, conducting customer research, and informed user testing
Experience working directly with Engineers and UX designers in an Agile development environment
Prior data analytics experience would add bonus points

Skills

High energy, detail-oriented and proactive with the ability to function under pressure in an independent environment
Working knowledge of PM tools (e.g. Aha, Atlassian suite, Asana), A/B testing tools (e.g. Apptimize, Optimizely, Unbounce, etc.), Analytics tools (Firebase, Google Analytics) and Design/Prototyping tools (e.g. Zeplin, Invision, Miro etc.)
Possess a strong performance and results orientation
Able to apply high level analytical and creative problem-solving skills
Excellent communication and analysis skills
Creative, flexible, resilient and fun to work with

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Product Manager Virgin Mobile - du