Senior Officer - Loyalty and Gift Card Operations

About the company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job:

The Gift Card and Loyalty Operations Officer is responsible for overseeing the day-to-day operations of the company's gift card and loyalty programs. This role involves managing relationships with partners, ensuring seamless integration and execution of loyalty initiatives, and optimizing the performance of these programs to drive customer engagement and satisfaction.

Responsibilities:

Gift Card Administration:

• Act as the primary point of contact for gift card and loyalty program partners, coordinating efforts for:

-Financial reporting

-Addressing operational concerns and implementing related solutions

-Managing technical integrations and ongoing operational processes

-Resolving any related operational issues related to gift card transactions, customer inquiries, and partner interactions.

• Maintain partnerships with vendors and retailers to expand the company’s gift card offerings.
• Oversee the distribution, and sales management of digital gift cards.
• Collaborate with partners to launch joint promotions and campaigns that enhance customer engagement.
• Coordinate with internal teams to ensure that gift card promotions and redemptions are effectively implemented across all channels.
• Negotiate terms and agreements with partners to ensure mutually beneficial outcomes (as applicable).
• Monitor and report on gift card sales, redemptions, and other key performance indicators (KPIs) to track program success.
• Prepare regular reports on program performance, operational issues, and customer feedback to senior management.

Loyalty strategy Administration:

• Support the execution of loyalty strategies aimed at increasing customer retention and lifetime value.
• Work with cross-functional teams (IT, Marketing, Customer Service) to ensure loyalty systems are updated and functioning smoothly.
• Analyze program performance data to identify trends, opportunities for improvement, and report findings to management.

Process Improvement:

• Work with the department leads in continuously evaluating and improving operational processes related to gift card and loyalty management to enhance efficiency and customer satisfaction(as applicable).
• Stay updated on industry trends and best practices to ensure the company’s programs remain competitive.

Profile requirements:

• Bachelor’s in Business, Marketing, or a related field.
• 2+ years of experience in loyalty program management, gift card operations, or a similar role.
• Strong desire to understand customer loyalty programs, gift card ecosystems, and partnerships.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with partners and stakeholders.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• High Proficiency in Microsoft Office Suite
• Proactive approach to problem-solving.
• Excellent organizational and project management skills.
• Ability to work independently and as part of a cross-functional team.
• Strong negotiation skills
• Preferred Arabic speaker

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.