Retail operated network area sales manager

Profil du candidat

Profile Required

University graduate with 3+ years of experience, BS degree in Marketing or related field would be a plus

Fluent in English, French is a Plus.

Basic understanding of sales principles and customer service practices

Effective customer relations management

Working knowledge of customer and market dynamics and requirements

Solid communication and interpersonal skills

Activités

Job's scale

Management of 1 retail area Sales activities including fuels, lubricant, Bonjour and food services for a portfolio of 10 stations

Managing staff consists of SITE/SHOP managers, assistant site manager, cashiers, chefs, customer attendants, shift supervisors

Operated network sites should be the role model to other CODO / DODO stations

Work in close co-operation with the other units of the company for smooth operation

The job requires all aspects of marketing skills from strategic analysis to operational implementation: from being able to conduct strategic and marketing analysis to understand customers’ expectations and anticipate their needs, to being able to develop the right products and services.

Activity

• Contribute to the implementation and the respect of HSEQ policies of the Total Group.
• Develop a high level of ownership of the Group's golden rules by sharing the safety culture with the team he / she manages
• Prepares Monthly a detailed action plan for sales of Fuels for his / her accounts
• Achieve monthly targets set for all activities he / she manage
• Checks that all safety tools and instructions are totally implemented in sites
• Manage to apply all operational procedures for Fuels, lubes, Bonjour, F&B and services
• Official handover for all site stocks to shop or site manager
• Assure the maximum level of safety for truck unloading
• Proper usage for TOTAL Retail mobile application “360 ”
• Handle customers complaints such as:
• Financial situation for young dealers
• Manage the staff training, meetings, hiring, vacations etc..
• Good awareness to the market and competitors’ news and additions
• See to proper implementation of all activities available in sites Services, bonjour, Lubricants commercial programming: communication tools, highlighting products, promotions, etc.
• Participate in shop food and services developments and interfere in shop stocks ordering by shop manager
• Always insure cash deposits accurately recorded on system, and assure the proper reconciliations for all site financial account
• Achieve the highest control for all operations and cash cycles
• Monthly cash audit and fuels stock control
• Cross functionality with all involved department (Finance, Customer service, Human Recourses, HSEQ, Maintenance, Lubricants, Total card, Retail Marketing & back office)
• Train the operators to comply with the HSEQ rules and regulations (Top Service, safety, Tom card, stations procedures Manual etc.).
• Must assure to hire the required Head counts as per budget for each site finance department controls
  
  
  

Contexte et environnement

Job's scale

Management of 1 retail area Sales activities including fuels, lubricant, Bonjour and food services for a portfolio of 10 stations

Managing staff consists of SITE/SHOP managers, assistant site manager, cashiers, chefs, customer attendants, shift supervisors

Operated network sites should be the role model to other CODO / DODO stations

Work in close co-operation with the other units of the company for smooth operation

The job requires all aspects of marketing skills from strategic analysis to operational implementation: from being able to conduct strategic and marketing analysis to understand customers’ expectations and anticipate their needs, to being able to develop the right products and services.

Activity

• Contribute to the implementation and the respect of HSEQ policies of the Total Group.
• Develop a high level of ownership of the Group's golden rules by sharing the safety culture with the team he / she manages
• Prepares Monthly a detailed action plan for sales of Fuels for his / her accounts
• Achieve monthly targets set for all activities he / she manage
• Checks that all safety tools and instructions are totally implemented in sites
• Manage to apply all operational procedures for Fuels, lubes, Bonjour, F&B and services
• Official handover for all site stocks to shop or site manager
• Assure the maximum level of safety for truck unloading
• Proper usage for TOTAL Retail mobile application “360 ”
• Handle customers complaints such as:
• Financial situation for young dealers
• Manage the staff training, meetings, hiring, vacations etc..
• Good awareness to the market and competitors’ news and additions
• See to proper implementation of all activities available in sites Services, bonjour, Lubricants commercial programming: communication tools, highlighting products, promotions, etc.
• Participate in shop food and services developments and interfere in shop stocks ordering by shop manager
• Always insure cash deposits accurately recorded on system, and assure the proper reconciliations for all site financial account
• Achieve the highest control for all operations and cash cycles
• Monthly cash audit and fuels stock control
• Cross functionality with all involved department (Finance, Customer service, Human Recourses, HSEQ, Maintenance, Lubricants, Total card, Retail Marketing & back office)
• Train the operators to comply with the HSEQ rules and regulations (Top Service, safety, Tom card, stations procedures Manual etc.).
• Must assure to hire the required Head counts as per budget for each site finance department controls