Profil du candidat

Bachelor’s degree / university graduate
Excellent communication skills.
Strong client relationship.
High sense of responsibility, accountability, and accuracy
Ability to build strong and professional working relationship with TOM Card customers
Strong Analytical skills & can work easily with numbers.
Fluency in English.

Activités

Job's scale

HACCP trainer – food safety implementer
Hygiene staff training (on-site – ACADEMY training).
Partners knowledge and on-site training.
F&B daily operation (ordering - supply - Stocks).
Manager a zone with all full-fledged concepts directly operated by the company (TBS food + Starbucks on the Go concepts TC).
Categories of products handled: bakery, sandwiches, salads, hot and cold beverages.
Develop FB offers in all retail (140 shops)
High visibility project; strong relationship with all F&B partners and suppliers.
Review COCO & CODO shop (operations - Planogram - Merchandising - Display – food safety

Activity

HACCP Compliance: Ensure adherence to HACCP procedures in all networks.
F&B Operations: Oversee all on-ground F&B operations, including ordering, stock management, staff training, and daily needs.
Field Presence: Maintain a field presence for four days per week.
Audit Scores: Achieve target audit scores of 90% in A sites, 85% in B sites, and 80% in C sites.
F&B Standards: Implement and maintain 100% F&B standards.
Staff Development: Conduct monthly staff technical training, evaluations, and promotions.
F&B Planograms: Implement and adapt F&B planograms to all sites based on offer guidelines.
Concept Standards: Ensure correct implementation of TBS, STX, and TC concept standards according to contract terms.
Inventory Management: Reconcile F&B stocks monthly and integrate inventory data.
Customer Service: Manage customer complaints and emphasize staff attitude and upselling techniques.

Contexte et environnement

Job's scale

HACCP trainer – food safety implementer
Hygiene staff training (on-site – ACADEMY training).
Partners knowledge and on-site training.
F&B daily operation (ordering - supply - Stocks).
Manager a zone with all full-fledged concepts directly operated by the company (TBS food + Starbucks on the Go concepts TC).
Categories of products handled: bakery, sandwiches, salads, hot and cold beverages.
Develop FB offers in all retail (140 shops)
High visibility project; strong relationship with all F&B partners and suppliers.
Review COCO & CODO shop (operations - Planogram - Merchandising - Display – food safety

Activity

HACCP Compliance: Ensure adherence to HACCP procedures in all networks.
F&B Operations: Oversee all on-ground F&B operations, including ordering, stock management, staff training, and daily needs.
Field Presence: Maintain a field presence for four days per week.
Audit Scores: Achieve target audit scores of 90% in A sites, 85% in B sites, and 80% in C sites.
F&B Standards: Implement and maintain 100% F&B standards.
Staff Development: Conduct monthly staff technical training, evaluations, and promotions.
F&B Planograms: Implement and adapt F&B planograms to all sites based on offer guidelines.
Concept Standards: Ensure correct implementation of TBS, STX, and TC concept standards according to contract terms.
Inventory Management: Reconcile F&B stocks monthly and integrate inventory data.
Customer Service: Manage customer complaints and emphasize staff attitude and upselling techniques.

Food & beverages Operation Supervisor