Director of Operations - Hospitality

A premier luxury hotel in Dubai, known for its exceptional service, world-class amenities, and sophisticated ambiance. We are committed to providing our guests with unparalleled experiences and are seeking a dynamic and experienced Director of Operations to join our team and lead our operations to new heights.

As the Director of Operations, you will oversee and enhance the operational functions of our luxury hotel, ensuring seamless and efficient service delivery. You will lead a team of department heads, implement strategic initiatives, and maintain the high standards that define our brand. Your role is pivotal in driving operational excellence, enhancing guest satisfaction, and achieving our business goals.

Key Responsibilities:

• Operational Leadership:
• Direct and manage all operational aspects of the hotel, including front office, housekeeping, food and beverages, and maintenance.
• Develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and increase profitability.
• Team Management:
• Lead, motivate, and mentor department heads and staff, fostering a culture of excellence, collaboration, and continuous improvement.
• Conduct regular performance evaluations and provide feedback to ensure high standards of service and operational effectiveness.
• Guest Experience:
• Ensure exceptional guest service and satisfaction by monitoring guest feedback and implementing necessary improvements.
• Address and resolve any operational issues or guest concerns promptly and professionally.
• Financial Oversight:
• Develop and manage the hotel’s budget, ensuring adherence to financial targets and cost control measures.
• Analyze financial reports and key performance indicators to identify opportunities for operational improvements and cost savings.
• Quality Assurance:
• Maintain and uphold the hotel’s luxury standards and brand reputation through rigorous quality control and adherence to service excellence protocols.
• Conduct regular inspections and audits to ensure compliance with health, safety, and hygiene regulations.
• Strategic Planning:
• Collaborate with senior management to develop and execute strategic plans, including marketing initiatives, revenue management, and operational enhancements.
• Stay informed about industry trends and best practices to ensure the hotel remains competitive and innovative.
  
  

Requirements

• Proven experience as a Director of Operations or similar role in a luxury hotel or high-end hospitality environment.
• Minimum of 5 years experienced in a 3-to-5-star hotel.
• Strong leadership and management skills with a demonstrated ability to drive team performance and achieve operational excellence.
• Exceptional interpersonal and communication skills, with the ability to build relationships with guests, staff, and stakeholders.
• Solid financial acumen and experience in budget management, financial analysis, and cost control.
• In-depth knowledge of hospitality operations, industry trends, and luxury service standards.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Fluent in English; proficiency in additional languages is a plus.
  
  

To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.