Front Office Manager (Hospitality)

A premier luxury hotel situated in the heart of Dubai, renowned for its opulent accommodations, exceptional service, and world-class amenities. We pride ourselves on delivering an unparalleled guest experience, blending traditional hospitality with modern elegance.

We are seeking an experienced and dynamic Front Office Manager to lead our front office team and ensure that all guests receive exceptional service from check-in to check-out. The ideal candidate will have a strong background in luxury hotel operations, excellent leadership skills, and a passion for providing top-notch guest experiences.

Key Responsibilities:

• Guest Experience Management: Oversee daily front office operations to ensure the highest standards of guest service and satisfaction. Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Team Leadership: Supervise, mentor, and train front office staff, including receptionists, concierge, and bell staff. Foster a positive and productive work environment.
• Operational Excellence: Ensure smooth and efficient front desk operations, including check-in/check-out processes, room assignments, and billing. Maintain high standards of cleanliness and organization in the front office area.
• Guest Relations: Develop and implement strategies to enhance guest satisfaction and loyalty. Build strong relationships with guests to personalize their experience and address any concerns promptly.
• Revenue Management: Collaborate with the Reservations and Sales teams to optimize room occupancy and revenue. Monitor and manage room rates, availability, and promotions.
• Compliance and Standards: Ensure compliance with hotel policies, procedures, and industry regulations. Maintain accurate records and reports related to front office operations.
• Technology Utilization: Oversee the use of hotel management systems and technology to streamline operations and improve efficiency. Stay updated on industry trends and advancements.
• Coordination: Liaise with other departments, including Housekeeping, Food & Beverage, and Maintenance, to ensure seamless communication and coordination for guest satisfaction.
  
  

Requirements

• Proven experience as a Front Office Manager or in a similar role within a luxury hotel or high-end hospitality setting.
• Minimum of 5 years experienced in a 3-to-5-star hotel with at least 2 years in a supervisory role.
• Strong leadership skills with a demonstrated ability to manage and motivate a team.
• Excellent interpersonal and communication skills, with a focus on delivering exceptional guest service.
• Proficiency in hotel management software and Microsoft Office Suite.
• Solid understanding of Front Office management principles and strategies.
• Analytical skills with the ability to interpret data and generate actionable insights.
• A degree in Hospitality Management, Business Administration, or a related field is preferred.
• Fluent in English; proficiency in additional languages is advantageous.
  
  

To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.