Customer Service Representative
- Envision Employment Solutions
- New Cairo City, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
Envision Employment Solutions is currently looking for a Customer Service Representative for one of our partners, a multinational bank.
Responsibilities:
- Answers (or makes) phone calls from customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations.
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
- Generating customer loyalty through strong knowledge of key products and services.
- Owns and resolves issues and understands how and when to escalate.
إمتيازات الوظيفة
- Health insurance
- Learning, development and career progression
متطلبات الوظيفة
- Must be a university graduate in any discipline.
- 2+ Years of experience in the same field.
- Very Good English is a must.
- Excellent communication skills and is polite and friendly at all the time.
