Sales Executive - DG Help

Job Summary & Purpose:

Responsible for service delivery and revenue of service center by effectively managing all aspects of

Service center like assisting customers visiting the service center , sales, and customer experience

Key Performance Areas (KPAs) & Principal Accountabilities:

1 Assisting the customers visiting the service center regarding repair enquiry

2 Basic technical checks while accepting customers device for service & delivering customers device

3 Upsell screen protectors, Microsoft office, gift cards and accessories to customers

4 Installation of Microsoft office, antivirus to customers & data transfer

5 Educate and sell myTechbench service to customers

6 Manage non-technical activity of the service center e.g. device arrangement , billing & payments

7 Maintain the place clean and tidy

8 Provide customer experience which leads to good C-sat score

Requirements Qualitative Requirements

Experience(Yrs& Field) : 1-2 years’ experience in retail sales of any industry

Educational Qualification : Graduate

Skills & Abilities

• Interpersonal skills: Actively listens and speaks effectively and respectfully to
  
  

others.

• Customer focus: Keeps the customer all the time while making decisions.
• Desire to learn: Seeks to acquire new knowledge to improve and develop
• Detail orientation: Completes tasks accurately with eye towards quality, process
  
  

and procedures.

• Reliability: Completes tasks and achieves results with minimum oversight