Job Description

POSITION OBJECTIVE

The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service:

Greet the customers and assist them in selecting the right product.
Convert the window shoppers to ultimate buyers.
Promote the Club Apparel Loyalty Program of the company for repeat sales
Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
Must be presentable and well-groomed at all the times
Flexible to work for extended hours during the Sale period
Must possess up to date product knowledge and ensure minimal stock loss.
Flexible to work for extended hours during the Sale period.

Merchandise:

Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
Record the inventory inward / outward and maintain the report of the same Process
Handle the POS (Point of Sale) / Billing Counter efficiently
Tally money in the cash till during the beginning / end of the shifts
Issue receipts / refunds / change to the customers correctly
Process the payments by cash / credit cards / vouchers / automatic debits
Ensure awareness and vigilance at all times of security in the store without any negligence
Must be flexible to work for varied shifts and overtime as per the business requirement
Adhere to SOP & Loss Prevention Policies
Maintain confidentiality of the sales figures to the outside party

Sales Associate - Hackett London